Guest Service Associate

7 days ago

Gandhinagar, India IHCL Full time

Job Responsibilities
- To look into the day to day reservations of the tables
- To see that the table is properly set up with the required mise-en-place
- To see that the food is brought in time for buffet service and that buffet is replenished from time to time
- To take over the hostess job in her absence
- To take the beverage order of the guest and provide all meal choices such as buffet & a la carte
- To ensure proper billing of tables
- To ensure G.S.T.S card is filled in by the guests
- To ensure service standards are maintained
- Attending phone calls & handling enquiries
- To ensure discipline
- To update the non-availability & sell for the day board on a daily basis
- To ensure lights & A/C are switched off after closing & put on before opening of the restaurant
- Generates cover statement report & updates the remarks book & attendance register
- Generating reports for linen, stewarding & stationary consumption
- Motivate staff through leadership
- Control cost by minimizing pilferage & breakage
- Personally enquire & ensure complete guest satisfaction
- Assist concerned departments in stock taking
- Pick up the food from the kitchen & serve to the guests
- Upkeep of cruets, bud vase & buffet equipment
- Collecting stationary, provisions & catering supplies from stores
- Setting up the buffet counters & general upkeep of the restaurant
- Collecting linen from the linen department
- Returning the soiled linen & maintaining the linen register
- Clearing dirty CCG from the restaurant, getting it wiped and re-stacked in the sideboard
- Enabling and adherence of the principles and work practices detailed under HACCP System in the department viz., Food Safety, Hygiene and Cleanliness, Health, Storage etc as applicable to the area of your work place.
- To abide with health, safety & environment policy of the company
- Any other job assigned by food & beverage manager or any other authorized person

Job Requirements

**Requirements**:

- Craft course / Diploma in hotel management
- Basic computer knowledge
- Good knowledge of food and beverages
- Minimum of one year experience
- Fluency in spoken & written English
- Smart, well groomed and presentable
- Courteous and Even tempered
- Ability to handle team
- Core Values
- Honest and ethical
- Aptitude for selling

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