Customer Support Associate

2 days ago

Kolkata, India Talant Cubicle Hr Solution Full time

**Job Title**: Customer Support Associate

**Location**: DLF2, 3rd Floor, Block B, Rajarhat, Kolkata

**Eligibility Criteria**:

- Graduate with a degree in any discipline
- Excellent written and verbal communication skills, with fluency in English
- Strong customer service skills, with the ability to remain calm and professional under pressure
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office Suite

**Responsibilities**:

- Answer customer questions about products and services
- Resolve customer issues in a timely and efficient manner
- Escalate complex issues to the appropriate team members
- Document customer interactions in a clear and concise manner
- Stay up-to-date on product knowledge and industry trends

**Salary**:

- INR 12.7k to 15.4k per month, depending on experience

**Time Shift**:

- Monday to Friday, Rotational Shift.

**Benefits**:

- Competitive salary and benefits package
- Opportunity to work in a fast-paced and dynamic environment
- Chance to learn and grow with a growing company
- Collaborative and supportive work environment

Thank you for your interest in this position.

**Salary**: ₹12,700.00 - ₹15,400.00 per month

Schedule:

- Monday to Friday
- Rotational shift

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Hindi (preferred)

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