Trainee Customer Support Officer
2 weeks ago
Processing tasks assigned as per defined process SLA and providing resolutions within the timelines
- Meeting individual KRAs through productivity, accuracy, product knowledge, and schedule adherence
- Understanding client requirement and resolving queries
- Adhering to company compliances and policies
- Answering Inbound and Outbound customer calls as per defined process and regulatory procedures
- Perform post call actions on systems as agreed with the customer
- Deal with customers in financial difficulties and customers who are vulnerable as per defined process
- Responsible for escalating calls to the support desk when assistance required
- Meet individual KRAs like Call quality, Net promoter score and Productivity
**Job Types**: Full-time, Regular / Permanent, Fresher
**Salary**: ₹300,000.00 per year
**Benefits**:
- Provident Fund
Schedule:
- Fixed shift
Ability to commute/relocate:
- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Diploma (preferred)
License/Certification:
- Indian Government ID Card (preferred)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)
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