Trainee Customer Support Officer

10 hours ago


Bengaluru, India Destination Technologies Full time

Processing tasks assigned as per defined process SLA and providing resolutions within the timelines
- Meeting individual KRAs through productivity, accuracy, product knowledge, and schedule adherence
- Understanding client requirement and resolving queries
- Adhering to company compliances and policies
- Answering Inbound and Outbound customer calls as per defined process and regulatory procedures
- Perform post call actions on systems as agreed with the customer
- Deal with customers in financial difficulties and customers who are vulnerable as per defined process
- Responsible for escalating calls to the support desk when assistance required
- Meet individual KRAs like Call quality, Net promoter score and Productivity

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹300,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Fixed shift

Ability to commute/relocate:

- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Diploma (preferred)

License/Certification:

- Indian Government ID Card (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)



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