Customer Services Support Trainee

6 days ago

Bengaluru, India Siemens Full time

**Job Title - Trainee**

Looking for challenging role? If you really want to make a difference - make it with us Siemens Technology Services Private Limited is a Service provider to different Siemens entities across the globe. As a world leader and service provider, we bring a lot of value creation for the different Siemens Businesses and in the process, we improve lives and further human achievements worldwide. With us, you can do something significant that benefits society and human progress Your new role - challenging and future-oriented.

**Change the future with us**
- Perform the assigned tasks as per timelines with high speed and accuracy.
- Complete reporting of handled activities on daily basis (as per requirements).
- Rigorous follow up and closure of pending queries/open topics with ownership.
- Monitoring of the mailbox on daily basis.
- Support team where help required and provide floor assistance.
- Participation in Org level initiatives and & drive team for the same.
- Preparation of documentation for new RPA & be a SPOC for all RPA topics.
- Preparation & updates to SOP.
- Working on action items as applicable, arising out of Monthly meetings / Customer visits.
- Process related calls with Customer.
- Participate in meetings with internal stakeholders (need based).
- Perform random audits with Checklist parameters/ take corrective action.
- Train backup resource on new updates in the process.

**We don’t superheroes, just super minds**
- Minimum 5 to 7 years of experience in order management.
- Previous proven experience in people management preferably a year.
- Experience in working in a BPO organization would be an asset.
- A university degree, preferably B.Com, BBM, BBA or MBA.
- Fluent written and verbal communication in English is a must.
- Knowledge of ERP software (preferably SAP in O2C domain).
- Knowledge of accounting and controlling.
- Very good communication and organizational skills.
- Proactive approach, customer orientation.
- Open-mindedness and constructive attitude to performed tasks.

**We’ve got quite a lot to offer. How about you?**

**Organization**: Global Business Services

**Company**: Siemens Technology and Services Private Limited

**Experience Level**: Early Professional

**Full / Part time**: Full-time

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