
Move Coordinator
2 days ago
**Move Coordinator - Job Description**
JOB OBJECTIVE
Manage end to end relocations with a focus to provide excellent customer service, create cost efficiencies and enhance profitability of each relocation within the GMMS business
KEY RESPONSIBILITIES
- Financial (Direct ownership)_
- Carry out the move based on the payment terms with 100% collections as per TAT
- Prepare a detailed and accurate cost estimate in the ReloSmart system
- Bill the files as per the TAT
- Price lanes / moves as per OFS (Order for service) received from RMC’s and provide feedback to the pricing team. Monitor and take corrective actions on lanes priced or to be priced.
- Operational (Direct ownership)_
- Resolve service escalations on a daily basis
- Act as the SPOC for the shipper, Origin Agent and Destination Agent to execute the relocation requirement end-to-end right from enquiry to billing
- Document SLA’s for agent partners and monitor them on a regular basis
- Maintain SLA’s and TAT’s as per RMC guidelines
- Ensure all updates are recorded as per RMC guidelines offline as well as online
- Customer (Direct ownership)_
- Provide periodic status updates to the shipper on the progress of the move and when requested additionally by the shipper.
- Analyze customer responses and initiate proactive actions to ensure customer satisfaction and continued loyalty.
- Liaison with shippers/Agents/ RMCs to address their queries and ensure timely addressal of customer concerns
**Job Types**: Full-time, Regular / Permanent, Fresher
**Salary**: ₹30,000.00 - ₹60,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work (preferred)
**Speak with the employer**
+91 9619487094
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