Coordinator

2 days ago

Mumbai, India Gorilla Solutions Pvt. Ltd. Full time

Work Location - Mumbai

Experience - Min 1 year

Provides information to telecommunications users and recommends the most cost effective and efficient telecommunications services and/or equipment configuration to meet specified user needs.

Compiles user requirements into service orders for installation, moves and changes; reviews work orders of other staff; submits orders to appropriate service vendor or agency.

Monitors all service requests through completion resolving any discrepancies that may occur.

Assists and trains telecommunications end users and other appropriate personnel relating to the use of equipment and features.

Updates Voice Mail system, regarding program changes, administration of the system, and monitoring resources and training staff.

Interfaces with campus community through various media resources.

Updates database records and documentation.

Provides information to telecommunications users and recommends the most cost effective approaches/means to accomplishing desired outcomes.

Receives, investigates and resolves all trouble reports and full range of user complaints concerning telecommunication services and/or equipment.

Makes recommendations as needed for new acquisitions of equipment; implements and documents service procedure improvements.

Coordinates the taking of physical and perpetual inventories of all university telecommunications services and equipment.

**Salary**: ₹25,000.00 - ₹29,000.00 per month

Schedule:

- Day shift
- Morning shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (required)

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