H&w Benefits Administrator

2 weeks ago

Gurgaon, India Milliman Full time

Job Details

Description

**Duties/Responsibilities**:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints.
- Creating WFM reports for the call center management.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.

**Required Skills & Attributes**:

- Excellent verbal and written communication skills
- Strong logical, analytical, and problem-solving skills
- Proficient with Microsoft Office or related software
- Prior customer service or Account Receivable experience will give you an edge.
- US Benefit administration experience is mandatory.

**Required Qualifications**:

- 2-4 years of experience into Benefit Administration any domain
- Bachelor’s degree in any discipline

**Preferred Skills and Qualifications**:

- High integrity and discretion to ensure the confidentiality of sensitive client data.
- Ability to work in a team environment and individually.
- Effective planning and priority setting.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to function well in a high-paced and at times stressful environment.

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