Chief Transformation

Key highlights of the role are listed below (purely indicative and not limiting):
This position would include the mentioned set of responsibilities but not limited to:

- Drive digital innovation and serve as a change agent throughout the organization
- Identify and prioritize digital initiatives that drive innovation, customer engagement, and operational efficiency, ensuring revenue growth and market competitiveness.
- Lead the development and execution of a comprehensive Digital and IT vision, ensuring technological advancements support business growth
- Be an evangelist, championing the use of digital technology and practices to engender a digital mindset from the top down
- Spearhead the development of new digital products and services to expand the organization's digital footprint and enhance customer experience.
- Lead design sessions and implementation teams to define, develop, and deploy digital transformation solutions that are robust, scalable, and efficient.
- Produce executive-level reports and presentations on project delivery, ensuring transparency and alignment with business objectives.
- Collaborate with senior management to align IT strategies, performance metrics, training programs, and budgets for optimal resource utilization.
- Align cross-functional teams to reimagine, reengineer, and implement enterprise-wide system processes, including IT infrastructure, ensuring alignment with business strategy and organizational priorities.
- Ensure collaboration, knowledge sharing, and digital best practices among partners and colleagues to help establish a robust digital ecosystem
- Measure ROI for digital projects, fine-tuning approaches as needed to ensure that we’re investing in the appropriate tools and resources
- Manage relationships with third-party vendors, system integrators, and API providers, ensuring seamless integration and high-performing digital solutions.
- Facilitate negotiations among stakeholders to align business needs with technical solutions, ensuring smooth project execution.
- Analyze the impact of proposed solutions across business units, develop use cases, and contribute a process-oriented perspective during design reviews.
- Regularly update key stakeholders on project status, risks, and milestones, ensuring proactive issue resolution and successful execution.
- Identify and integrate emerging financial technologies (FinTech), artificial intelligence (AI), blockchain, and automation to enhance operations and customer engagement.
- Drive the transition to a digital-first business model, focusing on seamless, omnichannel customer experiences.
- Enhance the customer journey by implementing AI-driven chatbots, self-service options, and personalized recommendations.
- Oversee system implementation, UAT testing, and sign-offs, ensuring high-quality deployments with mínimal functional or performance issues.
- Lead change management efforts, ensuring smooth adoption of digital solutions while training teams on new technologies and workflows.
- Establish and maintain best practices, documentation standards, and implementation frameworks to drive consistency and efficiency.

**Applicants should possess the following attributes**:

- Strong knowledge of the credit cards industry
- Strong Analytical and problem-solving skills with decision making ability.
- Strong understanding in the issuing of credit card products and the related risk, operations and controls
- A strong understanding of dependencies and linkages with marketing, customer service, technology and sales.
- Awareness of industry best practices, prevalent and emerging trends in the market and ability to inculcate industry best practices into the organization.
- Ability to handle large-scale complex projects with multiple stakeholders.
- Ability to operate successfully in a rapidly evolving environment and ability to deal with ambiguity.
- Excellent communication and relationship management skills.
- Strong networking skills within the organization and across industry forum and related agencies and authorities.
- Should be result oriented and must think of all aspects like business, customer, reputation, regulatory impact etc. while designing solutions Proven ability to identify, solve and prevent regulatory issues.
- Good Business Analysis and Consulting Skills.

**Last Date of Application: 31st March 2025**

**About Company**

BOBCARD is a wholly owned subsidiary of Bank of Baroda and a Non-Deposit Accepting Non-Banking Finance Company (NBFC). BOBCARD was established in the year 1994 to cater to the need of rapidly growing credit card industry in a focused manner. BOBCARD is one among the pioneers in Indian card market and was the first non-banking company in India to issue credit cards.

The company’s core business is credit card issuance.