Customer Support Associate- Voice Process

3 days ago

Bhubaneswar Orissa, India Vantage RMS Full time

**Key Responsibilities**:

- Answer inbound customer calls and respond to queries promptly and accurately.
- Resolve product/service-related issues by clarifying customer complaints, determining the cause of the problem, and offering solutions.
- Provide accurate, valid, and complete information using the right tools and resources.
- Follow communication procedures, guidelines, and policies.
- Escalate unresolved queries to the appropriate departments.
- Maintain records of customer interactions, transactions, comments, and complaints.
- Meet performance targets related to call quality, handling time, and customer satisfaction.

**Required Skills and Qualifications**:

- High school diploma or equivalent; higher education preferred.
- Excellent verbal communication skills in [specify language - e.g., English/Hindi/Tamil, etc.].
- Ability to handle high call volumes and remain calm under pressure.
- Good listening and problem-solving skills.
- Basic computer proficiency and familiarity with CRM systems is a plus.
- Prior experience in a call center or customer service role is an advantage but not mandatory.

**Job Types**: Fresher, Contractual / Temporary
Contract length: 5 months

Pay: ₹14,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift

Application Question(s):

- Available for walk-in?

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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