Customer Care Executive

16 hours ago

Bhubaneswar Orissa, India Upskill Academy Full time ₹ 1,44,000 - ₹ 2,33,000 per year

Voice Process (Bhubaneswar)

Location: Rajmahal, Bhubaneswar (BBSR)

Position: Customer Support Executive –(Domestic Voice)

Hiring Type: Male Candidates Only

Work Mode: Work From Office

Shifts: 24/7 Rotational Shifts

Working Days: 6 Days Working | 1 Rotational Week Off

Eligibility CriteriaEducation

  • Undergraduates, Graduates, and Postgraduates can apply.

Experience

  • Both freshers and experienced candidates are eligible.

Additional Requirements

  • Must have own vehicle for commute (no cab facility provided).
  • Should be comfortable working in late evening & night shifts.

Compensation Details

  • CTC: ₹2.33 LPA
  • Monthly CTC: Approx. ₹20,000
  • In-hand Salary: ₹14,400 (post PF, ESIC, Gratuity, Professional Tax; excluding incentives)
  • Incentives: Applicable post OJT completion, based on performance.

Assessment Criteria

  • AMCAT: CSVAR: 45
  • CEFR/Grade: B1 and above
  • Typing Test: 25 WPM with 85% accuracy

Roles & Responsibilities

  • Handle inbound/outbound domestic customer calls professionally.
  • Provide accurate information and resolutions to customer queries.
  • Maintain quality standards and adhere to process guidelines.
  • Ensure customer satisfaction and contribute to overall process performance.
  • Work effectively in rotational shifts, including late evening or night hours.

Job Type: Full-time

Pay: ₹14, ₹20,000.00 per month

Benefits:

  • Provident Fund

Ability to commute/relocate:

  • Bhubaneswar, Orissa: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Higher Secondary(12th Pass) (Required)

Language:

  • English (Required)

Location:

  • Bhubaneswar, Orissa (Required)

Work Location: In person

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