Avp - IT Infrastructure

Job Information

Job Type
- Full time

Date Opened
- 04/17/2025

Industry
- Financial Services

State/Province
- Karnataka

City
- Bangalore

Zip/Postal Code
- 560092

Country
- India

This role will oversee the overall implementation and delivery of IT infrastructure services and solutions, ensuring that they align with business goals and meet high-quality standards. The role involves managing IT service operations, driving continuous improvements, and collaborating with cross-functional teams to deliver a seamless infrastructure experience.

**Key Responsibilities**:

- Oversee end-to-end delivery of IT infrastructure services, including data centre management, Systems Administration and Operations, Network Operations, and end-user computing.
- Have strong technical capabilities and understanding in the above domains to ensure active participation in technical discussions, plans and execution.
- Should be able to create detailed execution plans with mínimal disruption and be the ambassador for seamless changes in infrastructure.
- Strong technical hands-on experience in any of the above areas would be a plus.
- Ensure services are delivered within agreed SLAs and budgets.
- Act as the primary point of contact for internal and external stakeholders regarding service delivery performance and improvements.
- Work closely with a team of IT professionals, including system administrators, network engineers, security analysts and support staff.
- Foster a culture of collaboration, accountability, and continuous learning.
- Monitor and resolve escalated incidents, ensuring mínimal disruption to business operations.
- Conduct root cause analysis and implement corrective actions to prevent future issues.
- Collaborate with internal teams and business units to understand requirements and deliver optimal, secure, scalable solutions.
- Develop and execute strategies to optimize IT infrastructure services, focusing on scalability, security, and cost-effectiveness.
- Drive digital transformation initiatives, and the adoption of emerging technologies.
- Ensure IT infrastructure complies with regulatory requirements and industry best practices.
- Implement and maintain robust security measures to protect organizational data and systems.
- Work closely with Infosec teams to collaborate on audit requirements, risk mitigation activities, reporting and review etc.
- Ensure constant compliance and excellence in meeting regulatory, compliance requirements.
- Be part of a core team that works on Governance, Change, Incident Management and Risk and ensures appropriate implementation and delivery of agreed items. The role will be a mix of people management, service delivery, project delivery, technical issues escalation, resolution etc.

**Required Experience and**Qualifications**:

- 15 - 18+ years of experience in IT infrastructure management, with at least 3+ years in a similar delivery role with Tower Leads reporting into that position.
- Proven track record of managing complex IT infrastructure environments in a fast-paced industry.
- Good understanding of IT infrastructure components, including networking, servers, storage, and virtualization.
- Some level of Hands-on experience with On Prem infrastructure and management of 3rd party hosted Data Center setup.
- Familiarity with monitoring, project management, GRC and automation tools.

**Education**:

- Bachelor's degree in Information Technology, Computer Science, or a related field.
- ITIL Certification (preferred).
- Additional certifications (e.g., CCNA,, MCSA, VMWare) are a plus.
- Good understanding and knowledge of ISO 27001, ISO 20000.
- Prior understanding and working in a capital markets related environment is preferred.

**Key Competencies**:

- Exceptional problem-solving and decision-making skills.
- Strong communication and interpersonal abilities.
- Leadership skills with a focus on motivating and developing teams.
- Ability to manage multiple priorities in a very dynamic environment.
- Ability to deliver within stringent timelines and with small multi-skilled teams across domains.

**Why Join Us**:

- Be a part of a dynamic and fast-growing team.
- Shape the future of digital finance by working on groundbreaking projects.
- Collaborate with a diverse team of experts and visionaries.
- Elevate your career with continuous learning and growth opportunities.