Gm - Operations & Maintenance

Job Req ID: 45123- Location: Jaipur, IN- Function: Technology/ IOT/Cloud- About:

- Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL is an equal opportunity employer committed to diversifying its workforce.

**Role**

**Cluster O&M Head**

**Job Level/ Designation**

**Function / Department**

Technology

**Location**

Circle

**Hiring Manager**

Cluster CTO

**Job Purpose**

Responsible for network uptime for Radio & MW.

Responsible to deliver improvement in network KPIs for all RAN, MW and access transport including MTTR.

Responsible to deliver circle Opex cost

Responsible for asset including tools and spares in cluster including R&R with OEM

Governance with various IPs for punch-point rectification, Corrective & Preventive maintenance

Responsible for MTX and VTH infra uptime and compliances.

**Key Result Areas/Accountabilities**

MTX, RNA - MW & Critical Node Availability:

- Ensure delivery of uptime as per defined thresholds for all technologies
- Ensure delivery of critical network node availability with faults rectification as per agreed thresholds Drive SNOC & OEM during EME / for Critical HW fault rectification

Alarms & Network hygiene:

- Track, resolve & maintain SA Alarms as per defined threshold
- Drive frequent alarm generating sites within 24 Hrs.

Spares, Consumables, NSS transactions & record keeping:

- Ensure Spares & Consumables stock, availability within circle and procure requirements in advance with forecast for MTX, RAN and Transport networks.
- Tracking cluster technology asset, tools and spares
- Ensure R&R as per agreed SLA with OEM and WH partners
- Drive correction and improvement of hygiene of physical site condition HW and Infra with IP partners
- Repeat HW fault analysis and drive corrective action to reduce faults

Preventive Maintenance:

- Ensure timely execution, completion of PM for MTX, BTS Sites installed equipment’s as per agreed calendar without compromising quality
- Drive quarterly PM awareness program, maintain PM quality including Alarm free sites & No repeat alarm. Need physical verification / audit for 20 sites per month
- Drive to reduce RNP cases, proper packing & handling, site visit / audit for repetitive HW faults, ensure HW functionality as IP rating specified by OEM.
- MW uptime, maintain HoPs & Loops as per CODE design & and ensure the visibility of nodes in the NMS.
- Liasoning with IP vendors, Escalate & drive LVD bypass & Low voltage cases, Infra upgradation, last mile OFC vendors and local authorities to improve the network stability
- Site AT to ensure quality installation as per OEM compliance & Alarm free sites are being inducted for Operation
- Review PO, PR & Payment cycle for local vendors & governance
- AMC / OPEX exercise participation & Driving Energy saving initiative locally
- Governance with WH team, Finance, SCM & Customer Care
- Support SNOC activities for HW fault rectification, SW upgrade & Backup

Support & Governance:

- Ensure safety & HSW compliance for entire team with absolutely ZERO fatality
- Periodic governance & support to deliver field operation requirements
- Ensure proper tools, Safety equipment, Laptop with access rights, necessary cables, Vehicle availability
- Periodic training / refresher courses, new technology workshops for team to deliver field operation requirements
- Drive WFM KPIs for HW replacement, Fault / Alarm resolution TAT
- Escalate & Participate improving Infra provider related issues to create right infr