Customer Support Executive

2 days ago

Hyderabad, India Nxtwave Full time

**JOB OVERVIEW**:
We are looking for a Customer Support Executive(Ticket) to join our team and take on the responsibility of providing seamless support to students at Nxtwave.

**ROLES & RESPONSIBILITIES**:

- Ensure service level adherence to provide a seamless learning experience to the Students, so as to enhance their experience with NxtWave.
- Handle escalations and complex queries.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with learners through open and interactive communication.
- Identify customer needs and help customers use specific features.
- Update our internal databases with information about technical issues and useful discussions with customers
- Gather customer feedback and share it with our Product, Sales and Marketing teams

**REQUIREMENT**:

- Should be fluent in English
- Excellent oral communication skills
- Having a prior experience in Customer Support is an added advantage

**WHY NxtWave?**
- Get a front-row seat to a high-growth, fast-paced startup.
- Impact millions of lives and develop role models in every nook and corner of the country.
- Work with super motivated individuals and become part of a dedicated team that is on a mission to transform India.
- High transparency in decision-making.
- Market Competitive salary

**WORK LOCATION**:

- Work from Home currently and should be flexible to come to the office whenever required

**CTC**: 3 LPA

**Salary**: ₹280,000.00 - ₹300,000.00 per year

Schedule:

- Day shift

**Speak with the employer**
+91 9390238144

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