Telesales Executive
2 days ago
Roles and responsibilities for Telesales executive:
**Sales Generation**:
- Conducting and initiating calls to potential customers, promoting the products.
- Lead conversion: Follow up on leads generated through WhatsApp, Instagram etc., converting them into sales.
- Inform customers about ongoing discounts, new arrivals etc.
**Customer Relationship Management**:
- Establish and maintain positive relationships with customers to enhance loyalty and repeat business.
- Handling Inquiries: Address customer questions, concerns, and feedback promptly and professionally
- Uphold a manner professionalism in all communications, representing the brand positively.
**Product Knowledge**:
- Understanding Jewelry products: Maintain in depth knowledge of the jewelry range, and designs etc., to effectively inform customers.
- Identify opportunities to upsell or cross sell products based on customer needs and preferences.
**Order Processing**:
- Accurately process customer orders over the phone and ensure timely fulfillment.
- Handle payment process carefully.
**Database Management**:
- Update and maintain customer information in the database.
- Prepare reports on performance to identify areas for improvement.
- Collaborate with instore staff to ensure a seamless customer experience from inquiry to purchase.
- Provide feedback on customer preferences and market trends to help refine sales strategies.
Kindly contact for further details: 8190005962
Timing: 9.30am to 8.30om
Pay: ₹12,000.00 - ₹15,000.00 per month
Schedule:
- Day shift
Supplemental Pay:
- Yearly bonus
Work Location: In person
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