Ambulance Coordinator

**Job Title: Senior Customer Support Executive - Ambulance Coordination (Animal Hospital)**

**Location: [** Mumbai, Maharashtra, India**]**

**Company: [**Utkarsh Global Foundation**]**

**About Us**:
Utkarsh Global Foundation (formerly known as Utkarsh Star Mitra Mandal) is a non-profit organization working nationwide with collaboration with government to promote welfare of the society. Utkarsh works in different dimensions include **environment protection**, **animal welfare**, **women’s education and empowerment**, **social justice and empowerment** and **disaster preparedness** with a view to make the world a better place for every living organism and human being.

**Job Summary**:
The Senior Customer Support Executive will be responsible for managing and coordinating ambulance services for our animal hospital. This role requires excellent communication skills, strong organizational abilities, and a compassionate approach to handling emergency situations involving pets and their owners.

**Key Responsibilities**:

- **Ambulance Coordination**:

- Manage and coordinate ambulance schedules and dispatches.
- Ensure timely response and efficient routing for emergency and non-emergency calls.
- Liaise with veterinary staff and ambulance drivers to facilitate seamless transport of animals.
- **Customer Support**:

- Provide exceptional customer service to pet owners, addressing their concerns and needs with empathy.
- Handle incoming calls and inquiries related to ambulance services, appointments, and general hospital information.
- Maintain a calm and reassuring demeanor during emergency situations.
- **Administrative Tasks**:

- Maintain accurate records of ambulance trips, including details of the animal's condition, treatment, and transport logistics.
- Prepare reports and updates for hospital management regarding ambulance service performance and areas for improvement.
- Manage billing and payment processes related to ambulance services.
- **Team Leadership**:

- Train and mentor junior customer support staff.
- Develop and implement standard operating procedures for the customer support team.
- Collaborate with the hospital management to improve service quality and efficiency.

**Qualifications**:

- **Education**:

- Bachelor’s degree in a related field preferred.
- **Experience**:

- Minimum of 3-5 years of experience in a customer support role, preferably in a medical or veterinary setting.
- Prior experience in managing emergency response or ambulance coordination is highly desirable.

*
- **Skills**:

- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in using customer support software and systems.
- Ability to remain calm and effective under pressure.
- Compassionate and empathetic approach to dealing with animals and their owners.

**What We Offer**:

- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
- The chance to make a meaningful difference in the lives of animals and their families.

Pay: Up to ₹30,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift

Ability to commute/relocate:

- Mulund, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have experience in Handling Outbound & Inbound calls? How many calls per day you have handled?
- Do you have experience in Customer support and Telesales?
- What is your current CTC/ expected CTC/ Notice period?

**Language**:

- English, Hindi & Marathi (required)

Work Location: In person

Pay: ₹20,000.00 - ₹30,000.00 per month

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 2 years (preferred)

**Language**:

- English (preferred)

Work Location: In person