Scrum Master

Overview:
**WELCOME TO**SITA**

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You’ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don’t just move the world forward—we’re proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

**ABOUT THE ROLE & TEAM**

The Scrum Master is a servant-leader for the Scrum Team and as this is an Individual Contributor role the Scrum Master leads from a position of influence. The Scrum Master helps the team to understand Scrum theory and values. They act as the conscience on the Scrum team ensuring team members live agile values and principles and follow agreed Scrum processes practices and behaviors. Scrum masters are committed to the Scrum foundation and values but remain flexible and open to opportunities for the team to improve their velocity.

**WHAT YOU’LL DO**
- Guiding the team and organization on how to adopt Agile/Scrum practices processes and values, removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment.
- Building a trusting and safe environment where problems can be raised without fear of blame retribution or being judged with an emphasis on healing and problem-solving.
- Facilitating getting the work done without coercion assigning or dictating the work.
- Facilitating discussion decision making and conflict resolution, facilitating team ceremonies such as the daily stand-up sprint planning end of sprint demo and retrospective meetings.
- Acting as the conscience of the team especially when evaluating Doneness or Readiness criteria.
- Supporting the team on the use of planning tools to enable tracking of progress with User Stories and Features via Sprint and Release Burndowns.
- Assisting with internal and external communication improving transparency and radiating information.
- Acting as a shield for the team from outside distractions and interferences.
- Supporting and educating the Product Owner especially with regard to scrubbing and maintaining the product backlog.? Providing all support to the team using a servant leadership style whenever possible and leading by example.
- Guiding the team on self-organization. Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity at a pace that is sustainable and comfortable for the team and organization.

Qualifications:
**ABOUT YOUR SKILLS**
- A bachelor’s or master’s degree in IT/Computer Science
- Scrum Alliance CSM certification (or equivalent)
- Possess a rudimentary understanding of Scaled Agile Framework
- 5+ years of overall experience of working in a Software Development organization (Aviation industry preferred)
- 3+ Years of Experience in practicing Scrum Methodology in the process of software development & delivery
- Knowledge of collaborating techniques to promote a culture of working together to meet business goals
- Knowledge of Agile Project Management Tactics
- Knowledge of best practices of group facilitation to elicit contributions from others to achieve a desired outcome
- achieve a desired outcome

**WHAT WE OFFER**

We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

**Flex Week**:Work from home up to 2 days/week (depending on your team’s needs)
- **Flex Day**: Make your workday suit your life and plans.

**Flex Location**: Take up to 30 days a year to work from any location in the world.

**Employee Wellbeing**: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

**Professional Development**: Level up your skills with our training platforms, including LinkedIn Learning

**Competitive Benefits**: Competitive benefits that make sense with both your local market and employment status.