Scrum Master

**Job Summary**:
**Key Responsibilities**:

- Scrum Leadership and Delivery Expertise:

- Lead Agile execution at scale across multiple concurrent ServiceNow workstreams
- Drive outcomes through expert facilitation of program-level and team-level ceremonies (PI Planning, Sprint Planning, Syncs, Reviews, Retros)
- Pro-actively collaborate and remove impediments and roadblocks that are hindering the team's progress
- Team Coaching & Mentoring:

- Coach and mentor development teams on Agile and Scrum principles and practices.
- Help teams become self-organizing and cross-functional
- Promote collaboration and communication within and across teams
- Champion agile maturity and metrics driven approach to delivery thereby creating transparency across teams/stakeholders etc
- Product Backlog Management:

- Work with the Product Owner to maintain a well-defined and prioritized product backlog.
- Ensure that user stories are clear, concise, and testable.
- Facilitate backlog refinement sessions.
- Stakeholder Management:

- Collaborate with stakeholders to understand their needs and expectations.
- Communicate project status and progress to stakeholders
- Manage stakeholder expectations and responsible to translate it to the teams for better outcomes
- Continuous Improvement:

- Identify and implement process improvements to enhance team efficiency and effectiveness.
- Promote a culture of continuous learning and improvement.
- Track and report on team performance metrics.
- ServiceNow Expertise:

- Possess an expert level understanding of the ServiceNow platform and its capabilities, particularly in the areas of CSM, ITSM, ITAM, EA, GRC, SecOps, and SPM.
- Stay up to date on the latest ServiceNow features and releases and suggest relevant changes to be implemented in the current/future processes
- Share ServiceNow knowledge and best practices with the team.

Qualifications & Skills:

- Experience:

- 8+ years of experience as a Scrum Master, preferably in a ServiceNow environment for 5 years as agile delivery lead/coach/scrum lead
- Experience working with multiple Scrum teams simultaneously to deliver outcomes and manage stakeholder expectations
- Experience with ServiceNow modules such as CSM, ITSM, ITAM, EA, GRC, SecOps, and SPM.
- Certifications:

- Certified Scrum Master (CSM) or equivalent certification is required.
- Agile certifications (e.g., PMI-ACP) are a plus.
- Technical Skills:

- Familiarity with Agile development tools (e.g., Jira, Azure DevOps).
- Basic understanding of software development principles
- Soft Skills:

- Excellent communication, facilitation, and interpersonal skills
- Strong problem-solving and conflict-resolution skills.
- Ability to influence and persuade others.
- Servant leadership mindset

**Experience**:

- 3+ years of experience as a Scrum Master, preferably in a ServiceNow environment.
- Experience working with multiple Scrum teams simultaneously.
- Experience with ServiceNow modules such as CSM, ITSM, ITAM, EA, GRC, SecOps, and SPM.
- Certifications:

- Certified Scrum Master (CSM) or equivalent certification is required.
- Agile certifications (e.g., PMI-ACP) are a plus.
- Technical Skills:

- Familiarity with Agile development tools (e.g., Jira, Azure DevOps).
- Basic understanding of software development principles.
- Soft Skills:

- Excellent communication, facilitation, and interpersonal skills.
- Strong problem-solving and conflict-resolution skills.
- Ability to influence and persuade others.
- Servant leadership mindset.

**Why Join Us?**- Be part of a dynamic and innovative team.
- Work on challenging and impactful projects that improve healthcare delivery.
- Opportunity to grow your skills and knowledge in ServiceNow and Agile methodologies.
- Competitive salary and benefits package.