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Customer Support Executive

2 weeks ago

Nagpur Maharashtra, India FiatPayments pvt ltd Full time

**Job Title: Customer Support Executive**

**Overview**:
As a Customer Support Executive, you will play a pivotal role in ensuring exceptional customer satisfaction by addressing inquiries, resolving issues, and providing support across various communication channels. You will serve as the primary point of contact between the company and its customers, embodying professionalism, empathy, and a commitment to delivering outstanding service.

**Responsibilities**:

- **Issue Resolution**: Diagnose and troubleshoot customer problems, providing accurate information and timely solutions while adhering to company policies and procedures.
- **Product Knowledge**: Develop a comprehensive understanding of the company's products or services to effectively address customer queries and provide appropriate guidance and support.
- **Customer Advocacy**: Advocate for customers' needs and feedback within the organization, liaising with relevant departments to ensure timely resolution of issues and continuous improvement of products and services.
- **Documentation**: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions using the company's CRM system or other designated tools.
- **Communication**: Communicate product updates, service changes, and relevant information to customers in a clear and concise manner, ensuring they are informed and satisfied with the company's offerings.
- **Quality Assurance**: Adhere to established quality standards and service level agreements (SLAs) to consistently deliver high-quality support and exceed customer expectations.
- **Team Collaboration**: Collaborate with cross-functional teams such as sales, product development, and marketing to address customer needs effectively and contribute to overall customer success initiatives.
- **Continuous Improvement**: Stay updated on industry trends, customer preferences, and best practices in customer support to identify opportunities for process improvement and enhance the overall customer experience.

**Qualifications**:

- Bachelor's degree in business, communication, or related field preferred.
- Proven experience in customer support or a similar customer-facing role.
- Exceptional communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to remain calm and professional in high-pressure situations.
- Proficiency in using CRM software and other relevant tools.
- Empathy and a genuine desire to help customers resolve their issues.
- **Benefits**:

- Competitive salary and performance-based incentives.
- Health insurance, retirement plans, and other benefits.
- Opportunities for career growth and professional development.
- Positive work environment with supportive colleagues.
- Employee discounts or perks on company products/services.

**Salary**: From ₹12,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**

+91 8554994621