Avp Wfm Data Science-gsc's

Some careers shine brighter than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of** AVP WFM Data Science-GSC'S.**

**Why Join us**:
The purpose of a WFM AVP Data Science role is to ensure effective management & utilization of WFM data, tool and solutions. This includes managing data science projects and maintenance of WFM data tools & solutions. This also includes managing WFM data & tools change and transformation projects within the timelines and budget constraints. The role holder will deliver on tasks documented in this role profile and the individuals’ objectives will determine the scope of their role on a day to day basis to meet the demand of the business

**The opportunity**:
**What you’ll do**:
Principal Accountabilities: Key activities and decision making areas

**Impact on the Business**
- Data Science based insights and solutions
- Timely deployment of data-led WFM tools & practices
- Efficient WFM tool support process.
- WFM data & tool change and transformation project delivery

**Typical Targets and Measures**
- Project timelines and budget
- Adherence to escalation procedures and appropriate monitoring/adjusting of systems/resources as required.

**Customers / Stakeholders**
- Build strong relationships, adopting a joined up approach, to deliver business requirements at pace and with minimum conflict.

Maintain contact with stakeholders to identify and communicate business performance, status and potential

**Typical Targets and Measures**
- WFM team viewed by business functions as professionals who add value.
- Reporting production in line with local/regional requirements
- Stakeholder feedback.

**Leadership & Teamwork**
- Drive a high performance culture through strong leadership and effective people management.
- Assign responsibilities to direct reports providing them with the direction and confidence to deliver results.
- Acting as a Subject Matter Expert to support the wider business to ensure commonality and consistency of solutions

**Typical Targets and Measures**
- Development of highly committed and delivery focused teams, consistently delivering high quality results.
- 1:1s, objectives & performance reviews completed within agreed timescales.
- Stakeholder feedback

**Operational Effectiveness & Control**
- Ensure Service Management processes are effective and propose improvements/efficiencies as required.
- Compliance with external regulatory requirements, internal control standards and group compliance policy.
- Timely implementation recommendations made by internal/external auditors and external regulators

**Typical Targets and Measures**
- Evidence of improvements/efficiencies made
- No breaches incurred.
- Evidence of risks managed

**Major Challenges**
- Due to the scale of the Business Services operation, a fine degree of control of the resource deployed needs to be maintained at all times in order to meet the demands of customers within budgeted allowances.
- Requirement to manage changing priorities and produce outputs to a high standard relevant to a variety of stakeholders.
- Ensure consistency of service provided across all sites and maintaining compliance with external regulatory requirements, internal control standards and group compliance policy

**Role Context**

**Management of Risk**

The role holder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation. This will be achieved by consistently displaying the behaviours required to support the Bank’s risk management policies. The role holder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology. This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring and by addressing any areas of concern in conjunction with line management and/or the appropriate department.

**Observation of Internal Controls**

The role holder will adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.

The role holder will implement the Group compliance policy by containing co