Receptionist and Telecaller

Job Description: Receptionist and Telecaller at a Psychotherapy Center

Position Overview:
**Responsibilities**:
1. Greet and welcome clients in a warm and professional manner as they arrive at the center.

2. Answer incoming calls and inquiries promptly and courteously, providing information about our services and scheduling appointments as needed.

3. Maintain an organized reception area, ensuring cleanliness and tidiness at all times.

4. Schedule appointments and follow-up sessions for clients using our appointment scheduling system.

5. Collect and update client information accurately in our database.

6. Assist therapists and counselors with administrative tasks, such as filing, photocopying, and data entry.

8. Handle billing inquiries and process payments securely using our payment processing system.

9. Maintain confidentiality and adhere to privacy regulations when handling sensitive client information.

10. Collaborate with other team members to ensure smooth operations and excellent customer service delivery.

**Requirements**:
1. High school diploma or equivalent qualification required; additional education or certification in office administration or customer service is a plus.

2. Proven experience in a customer service or administrative role, preferably in a healthcare or mental health setting.

3. Excellent verbal and written communication skills, with the ability to engage effectively with clients and colleagues.

4. Strong organizational and multitasking abilities, with attention to detail and accuracy.

5. Empathetic and compassionate demeanor, with the ability to maintain professionalism in emotionally challenging situations.

7. Ability to work collaboratively as part of a team and independently with mínimal supervision.

8. Flexibility to adapt to changing priorities and willingness to take on additional responsibilities as needed.

9. Knowledge of confidentiality and privacy regulations related to handling client information.

10. Strong commitment to providing exceptional customer service and support to individuals seeking mental health services.

Join our team and be part of a supportive and compassionate environment dedicated to helping individuals on their journey to mental wellness.

Only Female with at least 5 years of experience

Pay: ₹15,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Salem, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (required)
- Telemarketing: 5 years (required)

**Language**:

- English (required)