Customer Support Executive

6 days ago


Lado Sarai Delhi Delhi, India ASTUTE OUTSOURCING SERVICES PVT. LTD. Full time

Be the first point of contact for client queries and concerns
- Manage grievance redressal with empathy and efficiency
- Ensure high-quality service delivery in line with client expectations
- Track SLAs and ensure consistent performanceOrganize client open houses and engagement activities
- Prepare and evaluate CSAT (Customer Satisfaction) reports region-wise
- Maintain regular client communication and follow-up on pending actions
- Handle invoice submissions and ensure timely tracking

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund
- Work from home

Schedule:

- Day shift
- Weekend availability

**Experience**:

- total work: 3 years (required)

Work Location: In person



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