Customer Support Executive
6 days ago
Be the first point of contact for client queries and concerns
- Manage grievance redressal with empathy and efficiency
- Ensure high-quality service delivery in line with client expectations
- Track SLAs and ensure consistent performanceOrganize client open houses and engagement activities
- Prepare and evaluate CSAT (Customer Satisfaction) reports region-wise
- Maintain regular client communication and follow-up on pending actions
- Handle invoice submissions and ensure timely tracking
Pay: ₹25,000.00 - ₹35,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund
- Work from home
Schedule:
- Day shift
- Weekend availability
**Experience**:
- total work: 3 years (required)
Work Location: In person
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