Front Desk Executive

9 hours ago


Ahmedabad Gujarat, India DA Group Full time

**Role Overview**

The **Guest Relations & Front Desk Executive** will be responsible for handling all front-end operations at the Toy Joy Tales City Center. This includes managing customer interactions—both in person and over the phone—handling birthday party inquiries, ensuring smooth day-to-day operations, and supporting overall center management.

**Key Responsibilities**
- Greet and assist walk-in guests with warmth and professionalism.
- Handle incoming and outgoing calls, messages, and inquiries efficiently.
- Manage birthday party inquiries — explain offerings, share packages, and convert leads into bookings.
- Conduct follow-ups with potential clients to maximize party bookings and customer satisfaction.
- Make promotional and offer calls to existing and new customers.
- Oversee check-ins and check-outs for walk-in entries and ensure proper registration and billing.
- Maintain daily front desk reports, cash handling, and basic administrative documentation.
- Coordinate with the event and operations teams for smooth execution of birthday parties and activities.
- Supervise front-end staff and ensure high standards of service and presentation.
- Handle customer feedback, queries, and complaints professionally and promptly.
- Ensure the center is always guest-ready, well-organized, and welcoming.

**Requirements**:

- Minimum 1-3 years of experience in customer service, front desk, or guest relations (hospitality, retail, or entertainment industry preferred).
- Excellent communication and interpersonal skills.
- Strong selling and follow-up abilities.
- Confident, friendly, and approachable personality.
- Organized, punctual, and able to multitask effectively.
- Basic computer and MS Office knowledge.
- Must be comfortable working on weekends and holidays (with weekday offs).

**Preferred Skills**
- Prior experience in a kids’ entertainment center, hospitality, or event space.
- Fluency in English and local language.
- Ability to handle small teams and manage shift schedules.

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person



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