Customer Relation Executive

7 days ago

Mumbai, India Shri Management Services Full time

Mumbai, Worli

To be responsible for making outbound calls on a daily basis using data provided.
- To work closely with the Sales Manager and Sales team to ensure leads are generated
within various business sectors.
- Handling Customers & their complaints
- Feedback callings
- Handling Appointments
- Managing and scheduling appointments for procedures
- To convert the calls to new business leads.
- To achieve agreed personal and departmental targets captured from calling data provided.
- To inform potential client's on the company’s products and services.
- To gather relevant School and Corporate information.
- To use company databases to gain potential leads.
- To be proactive in identifying opportunities for new business.
- To input and maintain guest information onto the company database.
- To ensure guest satisfaction at all times.
- Handle telephone queries.
- To build relationships with colleagues and clients.
- To deal with clients in a professional manner at all times aligned to our brand values.
- To ensure service is prompt, polite and professional standards are kept.
- To assist with other departments as required.
- Experience- 4 - 5 Years- Salary- 2 Lac 50 Thousand To 4 Lac 50 Thousand P.A.- Industry- ITES / BPO / KPO / LPO / Customer Service- Qualification- B.B.A, M.B.A/PGDM- Key Skills- Customer Relationship CRM Client Development Customer Relation ExecutiveAbout Company
- Contact Person- Sudha Suresh- Address- Shreeji Dreams, B-104, Sector 3, Indrayani Nagar- Mobile- 9322358366

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