Operations Associate

7 days ago

Thiruvananthapuram Kerala, India Jo & Pepe Private Limited Full time

Job Summary:
As an Operation Associate, you will be responsible for overseeing the operations, client relations, and team management within the consultancy. You will lead a team of education consultants and administrative staff to ensure the smooth functioning of the consultancy while maintaining high levels of client satisfaction.

Key Responsibilities:
Team Leadership:Recruit, train, and supervise a team of education consultants and administrative staff.
Set clear performance expectations and provide ongoing feedback and support to team members.
Foster a collaborative and positive work environment to encourage productivity and growth.

Operations Management:Oversee day-to-day operations of the consultancy, including scheduling appointments, managing client databases, and maintaining accurate records.
Ensure compliance with relevant regulations and stay updated on changes in visa and immigration policies.
Develop and implement efficient processes to streamline consultancy operations.

Relationship Building:Cultivate and maintain relationships with universities, colleges, and educational institutions worldwide.
Establish partnerships and collaborations to enhance the consultancy's service offerings and network.

Marketing and Promotion:Develop and execute marketing strategies to attract new clients and retain existing ones.
Organize and participate in educational fairs, seminars, and workshops to promote the consultancy's services.

Financial Management:Prepare and manage the consultancy's budget, ensuring financial sustainability and profitability.
Monitor revenue and expenses, identify cost-saving opportunities, and maintain financial records.

Address any concerns or challenges that clients may face and provide solutions proactively.

Qualifications:

- Bachelor's degree in a relevant field (Master's degree preferred).
- Experience in education consulting or a related field, with a proven track record of success.
- Strong knowledge of international education systems, universities, and study destinations.
- Excellent interpersonal and communication skills.
- Leadership and team management abilities.
- Financial management and budgeting skills.
- Multilingual skills (beneficial).

As an Operation Associate of an Abroad Education Consultancy, you will play a pivotal role in helping students achieve their academic and career aspirations. Your dedication to excellence, strong leadership, and commitment to client satisfaction will contribute to the consultancy's success and reputation in the industry.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

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