Communication & Process Trainer

4 days ago

Vasai Maharashtra, India Brightchamps Full time

**JOB DESCRIPTION - COMMUNICATION & PROCESS TRAINER**

**Job Title**: Communication & Process Trainer - Voice Process (Sales/Retention)

**Role Overview**:
**Key Responsibilities**:

- Deliver Communication, Soft Skills & Process training for voice teams.
- Conduct TNI/TNA & run new hire and refresher batches.
- Create SOPs, scripts, assessments & mock call scenarios.
- Monitor calls, coach agents, and track training effectiveness.
- Collaborate with Ops/QA for performance improvement.

**Requirements**:

- 3-5 years as a Communication/Process Trainer in voice process.
- Strong exposure to sales/retention-based calling.
- Excellent English communication; V&A/Soft Skills certified (preferred).
- BPO or EdTech training background is preferred.

Location: Vasai (W)
Experience: 3-5 Years
Industry: BPO (Domestic/Intl) / EdTech
Shift: Rotational shift (ROW &U.S)
CTC: Rs 45,000 to Rs 55,000

Pay: ₹45,000.00 - ₹55,000.00 per month

Schedule:

- Rotational shift

Application Question(s):

- Can you join immediately?

**Experience**:

- Communication/Process Trainer: 3 years (required)

**Language**:

- English (required)

Work Location: In person

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