Communication & Process Trainer
2 weeks ago
**JOB DESCRIPTION - COMMUNICATION & PROCESS TRAINER**
**Job Title**: Communication & Process Trainer - Voice Process (Sales/Retention)
**Role Overview**:
**Key Responsibilities**:
- Deliver Communication, Soft Skills & Process training for voice teams.
- Conduct TNI/TNA & run new hire and refresher batches.
- Create SOPs, scripts, assessments & mock call scenarios.
- Monitor calls, coach agents, and track training effectiveness.
- Collaborate with Ops/QA for performance improvement.
**Requirements**:
- 3-5 years as a Communication/Process Trainer in voice process.
- Strong exposure to sales/retention-based calling.
- Excellent English communication; V&A/Soft Skills certified (preferred).
- BPO or EdTech training background is preferred.
Location: Vasai (W)
Experience: 3-5 Years
Industry: BPO (Domestic/Intl) / EdTech
Shift: Rotational shift (ROW &U.S)
CTC: Rs 45,000 to Rs 55,000
Pay: ₹45,000.00 - ₹55,000.00 per month
Schedule:
- Rotational shift
Application Question(s):
- Can you join immediately?
**Experience**:
- Communication/Process Trainer: 3 years (required)
**Language**:
- English (required)
Work Location: In person
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