Front Office Supervisor

**About us**
IHG® is one of the world’s leading hotel companies, with a promise to provide True Hospitality for good. Making everyone feel welcome and cared for, recognized and respected, whoever and wherever they are in the world. We Holiday Inn Katra Vaishno Devi are situated at just next to the Vaishno Devi Katra Railway Station & operating 100+ rooms with large multi cuisine veg restaurant. Join us and not only can you benefit from the world of variety and opportunity, you can also look forward to being part of a company that will appreciate you for simply being you. At IHG we celebrate our differences, and we believe everyone has something unique to bring to each team.
**Your day to day**:

- Conducts shift briefings to ensure hotel activities and operational requirements are known - Supervise front office operations during assigned shift including: - Maintenance of guest information - Maintenance of information about local events - Compile occupancy statistics - Supervise the use of public address system - Supervise group bookings - Assisting with serious complaints - Supervise cashiering activities during shift including: - Cash handling and banking procedure - Dealing with irregular payments - Instructing staff in credit policies and facilities - Instructing staff in cash security procedures - Carry out debtor control - Prepare reports - Supervise the cashiering system - Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs - Take action to address these needs in order to exceed their expectations - Create a positive hotel image in every interaction with internal and external customers - Adhere to hotel brand standards. - Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests - Assist guests and escort them to locations within the hotel at their request - Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs - Maintain current Hotel information to be able to provide information to guests
**What we need from you**
Bachelor degree /diploma in hospitality/hotel management is mandatory. Must speak fluent English and local language with additional other languages preferred. At least one year supervisory experience/GSA experience will be beneficial.
**What we offer**
Job Reference: EMEAA37651