Front Office Associate

**About us**
IHG® is one of the world’s leading hotel companies, with a promise to provide True Hospitality for good. Making everyone feel welcome and cared for, recognized and respected, whoever and wherever they are in the world. We Holiday Inn Katra Vaishno Devi are situated at just next to the Vaishno Devi Katra Railway Station & operating 100+ rooms with large multi cuisine veg restaurant. Join us and not only can you benefit from the world of variety and opportunity, you can also look forward to being part of a company that will appreciate you for simply being you. At IHG we celebrate our differences, and we believe everyone has something unique to bring to each team.
**Your day to day**
Welcome guests in a friendly, prompt and professional manner recognising IHG Rewards Club Members and also returning guests - Check guests in, issue room keys, provide information on hotel services and room location - Ensure required identification is taken from guests at check-in in line with local legislative requirements - Answer phones in a prompt and courteous manner - Up-sell rooms where possible to maximise hotel revenue - Answer, record and process all guest calls, messages, requests, questions or concerns - Record guest preferences in the system - Check guests out, including resolving any late or disputed charges - Accurately process all cash and credit card transactions using established procedures - Issue, control and release guest safe-deposit boxes in line with hotel procedures - Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up - Take action to solve guest problems/complaints using appropriate service recovery guidelines - Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behaviour to the supervisor or manager on duty - May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes - Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
**What we need from you**
Bachelor’s degree / higher educationqualification / equivalent in Hotel Management/Business Administration. One year front desk/guest service experience strongly preferred. Proficiency in Opera/Fidelio is preferred but not essential. Some college/university preferred. Must speak fluent local language. Additional language skills preferred but not required depending on location of hotel.
**What we offer**
Job Reference: EMEAA37650