Customer Support Associate

2 days ago

Jalgaon, India Panther Nails Full time

**About us -**

We are a genial technology company delivering insightful enterprise software that fosters your business. We focus on building a company culture capable of delivering superior stakeholder value by helping people to make the most of each moment. Our expertise provides you access to your business at any moment, at work, at home, or on the move. The bespoke solutions are designed to serve your very specific needs of yours. The reporting engine covers detailed minutiae of your business transactions.
- Experience - 0 - 2 years
- Language known - Hindi, English, Marathi, Tamil, Malayalam
- Location - Jalgaon & Pune
- No. of requirement - 5
- Education - BCA/ BSc. / MCA /Any graduation

**The Key aspect of this role**

1. Assign calls to L1, L2 & L3 support teams looking at the call request and ensure timely resolution.

2. Professionally Communicate with the customers reaching the support center through the call center

3. Resolve calls in individual capacity as well

4. Ensure friendly approach with the customers and ensure timely resolution of support requests up to the satisfaction of the customer.

5. Periodically report to the management the current state of support services

6. Enhance internal systems to achieve improved customer satisfaction.

**To be the right fit, you’ll need --**

2. Excellent oral & written communication skills

3. Good time management

4. Good Team Player

5. Critical thinking and problem-solving skills

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹8,000.00 - ₹12,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Ability to Commute:

- Jalgaon, Maharashtra (required)

Ability to Relocate:

- Jalgaon, Maharashtra: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 7498227814

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