Telesales Executive

12 hours ago

Ahmedabad Gujarat, India Positron electrotech Full time

A Telesales Executive job description typically involves generating leads, making outbound calls to potential customers, understanding their needs, and closing sales, while also maintaining customer relationships and meeting sales targets. Here's a more detailed breakdown of a typical Telesales Executive job description:Key Responsibilities:

- **Generating Leads**:Identifying and prospecting potential customers through various methods, including cold calling and research.
- **Making Outbound Calls**:Reaching out to potential customers to introduce products or services, understand their needs, and qualify leads.
- **Closing Sales**:Persuading customers to purchase products or services, negotiating terms, and following up on leads.
- **Building Customer Relationships**:Maintaining ongoing contact with existing customers to build rapport, address concerns, and identify opportunities for upselling or cross-selling.
- **Meeting Sales Targets**:Consistently achieving or exceeding predetermined sales targets and quotas.
- **Customer Service**:Providing excellent customer service, answering questions, and resolving issues promptly and professionally.
- **Record Keeping**:Maintaining accurate records of customer interactions, sales activities, and performance data in a CRM system.
- **Product Knowledge**:Staying up-to-date with company products, services, and industry trends.
- **Collaboration**:Working effectively with other sales team members and departments to achieve overall sales goals.
- **Following Scripts and Procedures**:Adhering to company scripts and procedures during customer interactions.
- **Handling Grievances**:Addressing customer complaints and concerns in a professional and timely manner.

Skills and Qualifications:

- **Excellent Communication Skills**: Ability to communicate clearly, persuasively, and professionally on the phone.
- **Strong Sales Skills**: Proven ability to generate leads, close sales, and build customer relationships.
- **Customer Service Skills**: Ability to provide excellent customer service and resolve issues effectively.
- **Negotiation Skills**: Ability to negotiate terms and conditions with customers.
- **Time Management Skills**: Ability to manage time effectively and prioritize tasks.
- **Computer Skills**: Proficiency in using CRM software and other relevant computer programs.
- **Problem-Solving Skills**: Ability to identify and resolve customer issues.
- **Ability to work under pressure**: Ability to meet deadlines and targets in a fast-paced environment.
- **High School Diploma or equivalent**: Minimum educational requirement.
- **Experience in sales or customer service**: Preferred, but not always required.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹35,000.00 per month

Schedule:

- Evening shift
- Night shift

Supplemental Pay:

- Performance bonus

**Experience**:

- Telesales: 1 year (required)
- Outbound sales: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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