Telecaller

3 days ago


Urban Estate Gurugram Haryana, India Naman Finlease Pvt Ltd. Full time

**Key Responsibilities**:

- Handle inbound and outbound calls to assist customers or prospects in **Kannad, Telugu, Marathi, Tamil.**:

- Follow up with leads to convert inquiries into sales or appointments.
- Assist with product/service issues, complaints, and requests, ensuring customer satisfaction.
- Provide accurate information about products, services, promotions, and company policies.
- Maintain records of customer interactions, transactions, and issues.
- Achieve performance goals set by the company (e.g., sales targets, customer satisfaction rates).
- Escalate complex issues to senior staff as needed.
- Update customer details and process data into the company database.
- Work effectively within a team environment to meet team and company objectives.

**Required Skills**:

- **Fluency in Kannad, Telugu, Marathi and Tamil**:

- Excellent **communication** and **interpersonal skills**.
- Ability to handle difficult situations and customer complaints with patience.
- Strong problem-solving skills and attention to detail.
- **Basic computer skills** (MS Office, CRM systems).
- A positive attitude and a passion for helping people.

Pay: ₹18,000.00 - ₹28,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

Expected Start Date: 26/02/2025


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