Telecaller

2 days ago

Gurugram Haryana, India Team Computers Pvt Ltd Full time

**Job Description: Telecaller**

**Job Title**: Telecaller / Telesales Executive

**Department**: Sales / Customer Service / Marketing

**Reports to**: Team Leader / Sales Manager

**Job Summary**

**Key Responsibilities and Duties**
- Make outbound calls to prospective customers from a given database or list.
- Clearly and effectively communicate information about our products/services.
- Understand customer needs and requirements and pitch relevant products/services.
- Answer questions about products or the company accurately and professionally.
- Generate sales leads and set up appointments for the field sales team.
- Achieve daily, weekly, and monthly targets for calls and sales.
- Maintain a detailed and accurate record of all calls, customer details, and follow-up activities in the CRM system.
- Follow communication scripts and guidelines provided by the company.
- Handle customer grievances and objections with patience and professionalism, escalating issues to the supervisor when necessary.
- Conduct market research and surveys as required.
- Stay updated on product knowledge and company offerings.

**Required Qualifications and Skills**
- **Education**: 12th PASS/ Graduate
- **Experience**: Proven experience as a Telecaller, Telesales Representative, or in a similar sales/customer service role. Freshers with excellent communication skills are also encouraged to apply.
- **Communication Skills**: Exceptional verbal communication and listening skills in [mention languages, e.g., English, Hindi, etc.].
- **Persuasion Skills**: Ability to persuade, influence, and negotiate effectively.
- **Resilience**: Ability to handle rejection and remain calm and professional under pressure.
- **Interpersonal Skills**: A friendly, patient, and engaging personality.
- **Technical Skills**: Proficient in using computers and familiar with CRM software (e.g., Salesforce, Zoho) and MS Office (especially MS Excel).
- **Goal-Oriented**: Self-motivated with a results-driven approach.

**Desired Skills (Optional - Good to Have)**
- Experience in the [mention your industry, e.g., Real Estate, Insurance, IT, Education] sector.
- Multilingual abilities.
- Proven track record of successfully meeting sales quotas over the phone.

**Work Environment**
- This is an office-based role.
- Working hours: 9:30 AM to 6:30 PM, Monday to Friday.
- The role involves spending long hours on the phone.

Pay: ₹12,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

Work Location: In person

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