Customer Service Associate

1 week ago

Anna Salai Chennai Tamil Nadu, India Hoopoe Infoedge Pvt Ltd Full time

Hoopoe infoedge is seeking a highly motivated and enthusiastic individual to join our team as a Domestic Customer Support Representative. As a Domestic Customer Support Representative, you will play a key role in providing exceptional customer service to our clients across various channels.

WE ARE HIRING

**Job Title: Customer Service Associate - Malayalam**

**Package - 14k**

**Location - Anna salai, Chennai**

Key Responsibilities:
Customer Interaction:
Respond promptly to customer inquiries via phone.

Provide accurate and helpful information to customers regarding policies.

Handle and resolve customer complaints, escalating issues when necessary.

Problem Resolution:
Investigate and analyze customer problems or concerns and provide effective solutions.

Work closely with other departments to resolve complex issues and ensure timely resolution.

**Qualifications and Skills**:
**Excellent communication and interpersonal skills.**

Strong problem-solving abilities.

Ability to work well under pressure and handle challenging situations with a calm and professional demeanor.

A customer-centric mindset and a passion for delivering exceptional service.

**Any Graduate / 12th / Diploma**

**Must know to speak Malayalam with Good English**

**Immediate joiners preferable **

**Salary**: Up to ₹14,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Ability to Commute:

- Anna Salai, Chennai, Tamil Nadu (required)

Ability to Relocate:

- Anna Salai, Chennai, Tamil Nadu: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 7200585283

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