Solution Architect

**What will you do**
- Designs, implement Cisco's cutting edge technologies and provide services to the largest networks and high-profile customers in the world
- Influence and/or develop software and tools in support of network design, infrastructure and technology platforms.
- Analyze, supervise, automate repeatable tasks and optimize networks for performance.
- Be a strategic partner to our customers, saving their business from the impact of network incidents, solving and preventing the recurrence of technical issues
- Independently solves problems in complex, and unique networks with mixed environments
- Supports engineers from multiple teams as well as the field and aids them in problem resolution.
- Works on complex and diverse problems where analysis requires in-depth evaluation of factors with imaginative and innovative troubleshooting and experimentation.
- Provides systems/product training both internally and externally and intellectual property material
- Provides mentorship to Engineering and product organizations on future product development.
- Innovates within the strategy to create new service capabilities
- Provides guidance and leadership on service delivery models to the Delivery teams and Advanced Services Management
- Drives successful outcomes with Global AS Technical team

**Who you’ll work with**

CX is a team of outstanding technical guides whose #1 focus is to deliver best in class customer experience. We help seek the toughest business challenges with network-centric solutions that accelerate customer and partner success and loyalty. Our success is validated through outstanding financial results, growing customer satisfaction metrics, industry recognition, and employee satisfaction scores.

The CX Delivery Center provides flexible and innovative ways to help meet customer needs while improving profitability for Professional Services (PS) delivery teams. CXC highly technical, global resources support customer engagements in all theaters acting as a perfect delivery partner to practice and theatre teams.

**Who you are**:

- Bachelors or Master's degree in a technical field, such as Computer Science, Computer Networking, Information Technology, Electrical/Computer Engineering or a similar field
- Proven understanding of computer science fundamentals and software engineering with an aptitude for learning new technologies
- 15+ years’ experience in technical consulting, design, deployment and troubleshooting
- CCIE desired (Routing & Switching / Service Provider)
- Experience in Networking Protocols : detailed knowledge of OSPF, ISIS, BGP, LISP, VxLAN, CGNAT/ IP v6, IOS-XR/ NX-OS
- Experience working with Cisco Products: Variants of 7600, ASR/ ISR routers, Nexus switches 7k/9k, Firepower FW, Catalyst family And Variants of Cisco UCS
- Knowledge of TACACs, DNS, Storage systems and network management desirable
- Knowledge of one computer languages and programming (Java, Python, XML, RESTAPI) frameworks desirable
- Possess creative problem-solving and excellent troubleshooting/debugging skills.
- Analytically energetic with the ability to collect, organize, and analyze massive datasets
- Easily simplifies, communicates, and educates customers about complex data and processes
- Disseminates significant amounts of information with attention to detail, authority, and accuracy

U.S. employees have **access** to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.