Svp - Quality Assurance

Pune, IN-MH
- Position Type

Full Time
- Requisition ID

11778
- Level of Education
- Years of Experience

**About Exela**

Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune® 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela's software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. - Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500+ employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.

**Health & Wellness**

We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services.

**Military Hiring**:
Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty.

**Responsibilities**:

- Overall 20+ years of experience in Quality planning & control
- Aspiring being ambitious about providing the highest standards of delivery and embedding them in the team
- Strong facilitation and sound leadership skills
- Customer orientation and Client handling
- Excellent English written & verbal communication skills
- Communication and interpersonal skills, including the capacity to articulate the case for project approvals, prioritization and alternatives in the language of business
- Ability to develop cohesive working relationships with functional units
- Strong conceptual skills (business models, frameworks, standards) and analytical skills to craft, execute, and oversee initiatives
- Strong knowledge in Content digitizing and Book publishing
- Project planning, managing & presentation skills
- Training skills on Quality concepts
- Ability to contribute to key business review, technical discussion and reviews with leadership team Ability to maintain a positive attitude in high stress / fast paced work environment
- Make decisions with mínimal supervision A good team player, result driven, dependable and possess Attention-to-Details
- Display flexibility depending on business needs and organization strategy
- Act as a Catalyst and driver for change and Champion for continuous performance improvement
- Identify & translate the customer requirements and expectations into specifications as part of Quality Planning for Healthcare accounts
- Set up Quality standards & measures as part of Quality planning and on ongoing basis
- Review & monitor the performance of assigned Healthcare accounts with relevant data like internal audit score, defect density, customer feedback, resource utilization etc.
- Identify areas of improvement from the SLA, business strategy, metric and initiate improvement projects
- Challenge the status quo, be committed to ongoing learning, and continually raise the bar in terms of individual, team and each sub-vertical business performance
- Instill periodic reorientation of job responsibilities and up-skill staff competence
- Managing team’s performance with the defined objectives and functional responsibilities.
- Recommend functional improvements and leverage the team capabilities.
- Determine training needs for team and to deliver internal training
- Coach YBs & GBs
- Identify key business pains through internal and external stakeholders and recommending action plans to improve
- Identify & resolve key business pains through Six Sigma approach
- Monitor and measure the Improvement project effectiveness and the performance of the project leaders and teams.
- Meet and exceed savings target through improvement projects across sub-verticals
- Draft plans to sustain ability to meet and exceed customer requirements from time to time
- Review Corrective and Preventive Action (CAPA) reports and ensure effectiveness
- Handle changes to client’s expectation and aligned to organization execution strategy
- Initiate and support proper ch