E-commerce Executive

7 days ago

Noida, India Jobs with Skills Full time

**Role: E-Commerce Executive**

**Industry Type: Skincare**

**Job Type: Full Time**

**Education: Any Graduate**

**Experience: Minimum 2 Years**

**Location: Noida, NCR**

**Working Mode: Work From Office**

**ROLES & RESPONSIBILITIES**:

- Time to time raise tickets & take updates on each open ticket status and make required action if needed.
- Follow escalation matrix as per requirement and closing issue as per set timelines
- Share performance report with management on the number of complaints received and handled.
- Maintaining a healthy professional relationship with customers to understand their requirements and business growth.
- Maintaining individual logs of lost/damaged etc. Regularly and sharing the same with concerned authorities at each month end.
- Monthly Closure & Reconciliation.
- Oversee order fulfilment processes to ensure accurate and timely deliveries
- Develop and implement logistics strategies to improve overall supply chain efficiency
- Forecast demand and plan for future logistics needs.
- Analyse data related to logistics operations to identify trends and areas for improvement.
- Identify potential risks in the supply chain and develop strategies to mitigate them.
- Plan for and respond to disruptions in logistics operations
- Evaluate approaches and strategies to efficiently resolve customer issues across various social platforms.
- Effectively manage orders and inventory.
- Understand customer queries and expectations, providing real-time solutions to ensure satisfaction.
- Resolve customer complaints and queries efficiently, utilizing correct escalation procedures.
- Maintain MIS reports to manage information flow in and out of the organization, contributing to individual, process, and organizational growth.
- Follow up on all customer requests to uphold the brand's commitment to the highest level of customer service.
- Serve as the primary contact for customer inquiries about our products and brand.

**Qualifications / Skills**:

- Mandatory knowledge of E-commerce platforms
- Strong communication skills, both written and verbal, with the ability to communicate effectively with international clients.
- Proficiency in MS Office
- Minimum 1-2 years of proven customer service experience (voice, non-voice, social media).
- Ability to think of long-term solutions rather than short-term fixes.
- Ability to multitask, work under pressure, and meet deadlines.
- Proficient in keeping records of all data associated with shipments and customer issues.

**Salary**: ₹18,000.00 - ₹25,000.00 per month

Schedule:

- Day shift
- Fixed shift

Ability to Commute:

- Noida, Uttar Pradesh (required)

Work Location: In person

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