Customer Support Executive

1 week ago

Dwarka Delhi Delhi, India Inext Logistics & Supply Chain Pvt. Ltd. Full time

**ob Title**: Customer Support Executive - Courier Services

**Location**: Dwarka, Delhi

**Job Type**: Full-Time
**Department**: Customer Service / Operations
**Reports To**: Customer Service Manager

**Job Summary**:
**Key Responsibilities**:

- Provide real-time updates on parcel status and proactively resolve delays or delivery issues.
- Coordinate with internal logistics, dispatch, and warehouse teams to ensure smooth operations.
- Manage complaints and escalate unresolved issues to the appropriate departments.
- Record and maintain accurate customer interaction logs in CRM systems.
- Assist customers with booking shipments, documentation, and billing queries.
- Follow up with customers post-delivery for feedback and service quality.
- Ensure adherence to company policies and service standards.

**Required Skills and Qualifications**:

- Bachelor’s degree preferred.
- 1-3 years of experience in customer service in courier.
- Strong verbal and written communication skills in English
- Problem-solving attitude with a customer-first mindset.

**Preferred**:

- Experience working with logistics software or tracking platforms.
- Knowledge of domestic and international shipping processes.

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91 9205995845

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