Account Coordinator

19 hours ago

India The Knot Worldwide Full time

**WHAT WE DO MATTERS**:
Here at The Knot Worldwide, we believe in doing work that matters. In 15 countries around the world, our leading family of brands (The Knot, WeddingWire, Bodas, The Bash, The Bump, How They Asked, Lasting, and more) inspire, inform, and celebrate our communities as they move through life’s milestones. From the proposal to creating a home, and starting a family together, we’re there for every step of the journey. Our couples and business partners depend on us. They're all in. So are we.

**ABOUT THE ROLE AND OUR TEAM**:
Here, in the Knot Worldwide, fondly known as WeddingWire India, is looking for a Account Coordinator to join the team who will be responsible for building rapport with all the customers & acts as a advisory. Our Account Coordinators are independent, highly-motivated and can successfully achieve goals. They excel in creating connections, building rapport with business owners and decision makers, and understanding their goals and needs. The team builds valuable partnerships with local wedding professionals and drives meaningful success to local businesses.

**Roles and Responsibilities**:

- Closely collaborate with Sales to deliver a positive and welcoming onboarding experience for our customers making sure the Customers Success Value Points and Outcomes are fully understood and documented.
- Ensure that key hand-offs during the customer lifecycle are executed flawlessly with no negative impact to the customer experience.
- Regular checks with customers to understand their goals and the value WWI can bring to their business by identifying upsell and cross-sell opportunities that can help Customer expand & improve their business.
- Ability to Analyze Customer Data and recommend effective segmentation to drive appropriate customer interactions and touchpoints.
- Initiate and maintain comprehensive Customer Success Plans & Playbooks that define and document Customer Journey.
- Collaborating with Account Management and Delivery & Service teams, foster a success oriented and accountable environment.
- Drive and influence the value, usage and adoption of our products and services using metrics developed collaboratively with other functional teams.
- By closely monitoring customer success health and key indicators and close Customer interaction, take the lead in proactively resolving customer specific product and services issues prior to a negative impact to the Customers Experience.
- Conduct regular customer health checks, highlighting customer success achievements, proactively suggesting solutions to customer concerns, and driving identified improvement opportunities
- Work closely with the sales team and create upsell opportunities - highly critical.

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