Account Coordinator

The Account and Sourcing Coordinator position is made up of administrative duties that support the department in conjunction with creating relationships with our Airline Cruise Line and Hotel partners The position is intended to be a path to the Account Manager role Essential Functions Learn clients business and support Account Manager Directors s in meeting deliverables Support and help prepare client communications ranging from weekly WIP meetings Become knowledgeable with API technology platforms for the Account Management department Assist the Account Manager Directors s with day to day items Maintain spreadsheets and update databases with information Other job duties may be assigned when needed based on the clients or APIs needs Salesforce Enter contracts audits Salesforce task force projects audits not airline specific Schedule acknowledgments Over max caps Relocations Minutes at Account Management meetings New hotel and GT training ACES training E-invoice training Respond to all MCC Complaints within SLA timelines CrewCare reporting SLA Management MCC Implementation collecting RFIs and audits Accounts Receivable Airline Payment Assistance Internal audits ACES CrewCare SalesForce HotelExpress Special projects Undertake COA analysis Support Ground Transportation Management Out of office contact for account managers Set up Site inspections for our clients Competencies Problem Solving Building Relationships Strategic Thinking Results Driven Customer Focus Technical Capability Communication Proficiency Supervisory Responsibility NoneWork Environment This position operates in a professional office environment This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job While performing the duties of this job the employee is regularly required to talk or hear The employee frequently is required to stand walk use hands to finger handle or feel and reach with hands and arms Position Type and Expected Hours of Work This is a full-time position Days and hours of work are Monday through Friday normal core business hours Occasional evening and weekend work may be required as job duties demand Required Education and Experience Minimum High School Diploma At least 1 year travel industry experience working closely with airlines and or hotels is a must Strong computer skills with an emphasis on Microsoft Office products especially Excel Exceptional verbal and written communication skills Customer service and client relationship skills Flexible to work afterhours based on business demand Attention to detail and the ability to produce high quality work is a must Ability to understand and work with diverse culture here and abroad Organized self-starter who can effectively manage workload in a fast paced atmosphere and be able to accomplish goals Able to multi task and work well under strict deadlines in a fast paced environment Ability to positively present API in customer facing situations Ability to work with and understand diverse cultures here and abroad An organized self-starter who can work proactively and independently Preferred Education and Experience Bi-lingual is a plus Additional Eligibility Qualifications None required for this position Who We AreAPI is the global leader for crew accommodation solutions and we are changing the way businesses manage travel Our technology platform streamlines the entire crew planning process making day-to-day operations more efficient and elevating the crew layover experience APIs proprietary technology mobile solutions and our experienced team are positioned to offer our clients a complete end-to-end platform that integrates seamlessly into their process We are looking for dynamic creative and tech savvy individuals to join our team If you are passionate about hard work providing impeccable service technology and solutions to our clients then API may be a great fit for you Other DutiesDuties responsibilities and activities may change at any time according to business needs The performance of additional responsibilities if you are designated as a Data Protection Champion DPC Senior Information Risk Owner SIRO or Information Assurance Accounting Officer IAAO Work EnvironmentThis position operates in a professional office environment This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job While performing the duties of this job the employee is regularly required to talk or hear The employee frequently is required to stand walk use hands to finger handle or feel and reach with hands and arms AAP EEO StatementAccommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race creed color religion alienage or national origin ancestry citizenship status age disability or handicap sex marital status veteran status sexual orientation genetic information arrest record or any other characteristic protected by applicable federal state or local laws Our management team is dedicated to this policy with respect to recruitment hiring placement promotion transfer training compensation benefits employee activities and general treatment during employment Powered by JazzHR