Collection Executive

5 days ago

Chittoor, India LEKHANA CONSULTING Full time

Allocation of portfolio to vendor basis the past performance

trend and FOS availability, creating adequate manpower

capacity for the portfolio.
- Review cases with FOS / TL and work assignment basis the

disposition code.
- Coordinating with agency resources and doing the call planning

for better resolution, ensuring appropriate support to the

agency on difficult cases.
- Receipt book & Repo kits allocation and auditing periodically
- Agency billing closure within 60 days of the work completed

month.
- Ensuring prior approvals in repo cases & helping the agency

manage repo related issues.
- Handling collection/repo related customer service

issues/escalations.
- Coordinating with legal team for initiating legal actions against

chronic defaulters & dealing with enforcement agencies in

cases filed against BACL by customers/third parties.
- BKT resolution with agency and FOs level need to be tracked &
reviewed.
- Flow rates to next BKT needs to be restricted on the location

you are handling.
- Remove the non-performing FOs and recruitment the fresh

team and train as and when required.
- CRM queries needs to be closed as per the TAT assigned.
- RCU audit queries must be reverted before TAT and

implementation of committed action at field level.
- Receipt book discrepancies needs to be discussed with agency

and ensure no reoccurrence of such issues in field.
- HHT 100% utilization and report to be submitted to ACM /

RCM on regular basis.
- HHT not working need to be informed to IT team for need of

support

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 3 years (required)

Work Location: In person

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