
Collection Executive
1 week ago
Allocation of portfolio to vendor basis the past performance
trend and FOS availability, creating adequate manpower
capacity for the portfolio.
- Review cases with FOS / TL and work assignment basis the
disposition code.
- Coordinating with agency resources and doing the call planning
for better resolution, ensuring appropriate support to the
agency on difficult cases.
- Receipt book & Repo kits allocation and auditing periodically
- Agency billing closure within 60 days of the work completed
month.
- Ensuring prior approvals in repo cases & helping the agency
manage repo related issues.
- Handling collection/repo related customer service
issues/escalations.
- Coordinating with legal team for initiating legal actions against
chronic defaulters & dealing with enforcement agencies in
cases filed against BACL by customers/third parties.
- BKT resolution with agency and FOs level need to be tracked &
reviewed.
- Flow rates to next BKT needs to be restricted on the location
you are handling.
- Remove the non-performing FOs and recruitment the fresh
team and train as and when required.
- CRM queries needs to be closed as per the TAT assigned.
- RCU audit queries must be reverted before TAT and
implementation of committed action at field level.
- Receipt book discrepancies needs to be discussed with agency
and ensure no reoccurrence of such issues in field.
- HHT 100% utilization and report to be submitted to ACM /
RCM on regular basis.
- HHT not working need to be informed to IT team for need of
support
**Job Types**: Full-time, Permanent
Pay: ₹25,000.00 - ₹35,000.00 per month
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 3 years (required)
Work Location: In person
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