Job Immediately Need IT Service Desk Executive

Are you a techie with an innovative streak? Do you have creative ideas that need to be transformed to reality?

**Precision Infomatic (M) Pvt Ltd,**

**Client Address - Atchutapuram, Visakhapatnam**

**Contact Person Name: Nimalan. M**

**Contact no: 7358380726**

We are looking for **IT Service Desk Executive** at **Atchutapuram, Visakhapatnam** Location with 2+ years of experience possessing the following skills:
**Position** - **IT Service Desk Executive**
**Key skills** - Service Desk Management, Incident Management, Service Request Management, Change Management, Ticketing Tools, Customer Support, ITIL Process Preparation of Reports, Call Logging, Remote Support, Escalation Management, Remedy Tool, SLA Management, CSAT.
**Work experience** - 0 - 5 Years
**Location** - Atchutapuram, Visakhapatnam
**Employment type**:

- Full time
**Job Function** - Service Desk & Remote Service
**Number of Vacancies** - 5
**Industry** - Information Technology & Services
**Education** - B.E/ B. tech specialization / Diploma / Any UG
**Reporting to** - Project Manager /Team Lead
**Windows Support** - 24/7 / General

**Job Description: -**
- Classify and prioritize the incidents / service requests / change requests as per the defined categories, urgency and impact
- Allocate the incidents / service requests / change request
- Monitor, track and update the progress status of all incidents and service requests.
- Escalate incidents / service requests which are going beyond the agreed service levels
- Record customer complaints and inform the concerned management staff for appropriate actions
- Logging and tracking incidents / service request that require resolution from suppliers.
- Notify IT users & on site engineers with progress status of all queries, incidents, service requests, change requests and complaints.
- Finally preparing daily report for all the logs taking under the operation.
- Receiving end users IT complaints through Telephone, E-Mail & Call logging in Remedy tool
- Providing telephonic assistance to end users where ever possible for the first level telephonic support
- Logging end users IT complaints in the call logging tool
- Sensible allocation of calls based on the severity in line with Service Level Agreement (SLA)
- Tracking end users IT complaints till closure with the support of Technical Support Engineers
- Timely triggering of escalation to technical team and Supervisor before the response and resolution violations
- Getting the transactional feedback from end user after closure of the calls by doing the necessary follow-ups with location engineers and end users
- Analysis of call reports and end users feedback
- Preparation of engineer productivity report
- Preparation of daily, weekly & Monthly reports and sharing the reports to Supervisor / Customer with in the agreed timeliness
- Facilitating and providing back end support to supervisor for conducting Customer Satisfaction Survey (CSAT) biannually
- Maintaining & Monitoring all location engineers in time and out time using in house HRIS tool
- Timely sending of engineers absence report to supervisor, location customer and business customer in the agreed template
- Certification or knowledge in ITIL
- Good verbal & written communication skills
- Should have proper educational & employment credentials
- Any Graduate/Bachelor's Degree

Key Skills

it service desk

Team Management

IT Helpdesk

Help Desk Operations

Remote Support

Onsite Support

Technical Helpdesk

Ticketing Tools

Service Desk

Technical Support

Backup

SLA Management

Skills highlighted with ‘‘ are preferred keyskills
- Education
- UG:
Any Graduate
- PG:
Any Postgraduate
- Doctorate:
Any Doctorate

Company Profile
- Precision Techserve

**Welcome to Precision **Where Talent is nurtured, and Dreams come True.
- We are a liberal group of people with varied dimensions of skills focused on the rapidly advancing fields of IoT, Biometrics, Cloud, IT Infrastructure & System Integration. We look forward to meeting bright minds who wish to leverage technology in all facets of life to achieve outcomes that matter to the society at large.
- Precision is a buzzing hive of knowledge and technology and experiences with emphasis on "Precision" in what we do...
- And whether it is a product we developed years back or a new cutting edge technology in the making, the name says it all.
- Company Info

***
- Contact Details

Contact Company:
Precision Techserve

Address:
22,SENAI THALAIVAR MALLIGAI, Chennai, Tamilnadu, India

**Salary**:
50,000 - 3,00,000 P.A.

**Industry**:
IT Services & Consulting

**Functional Area**:
IT & Information Security

**Role Category**:
IT Support

**Role**:
IT Support - Other

**Employment Type**:
Full Time, Permanent