Receptionist

**Job Title**: Receptionist

**Location**: Mojigao Eco Resort, Assagao, Goa
**Department**: Front Office / Guest Relations
**Reports to**: Shift Managers
**Type**: Full-Time

**About Mojigao Eco Resort**:
Mojigao Eco Resort is a serene forest retreat nestled in the heart of Assagao, Goa, dedicated to sustainable living, conscious hospitality, and a harmonious connection with nature. Our boutique eco-resort offers unique experiences through wellness, food, and culture in an inspiring and natural setting.

**Position Overview**:
The Receptionist is the first point of contact for all guests and plays a critical role in shaping the guest experience at Mojigao. The role requires a warm, well-organized, and service-oriented professional who thrives in a natural, relaxed but quality-driven environment.

**Key Responsibilities:Guest Interaction & Front Desk Operations**
- Greet guests with warmth and professionalism, ensuring a smooth and friendly check-in and check-out process
- Maintain a welcoming reception area aligned with Mojigao’s brand values
- Provide accurate information about the resort, its facilities (rooms, restaurant, yoga studios, art spaces), and surrounding area
- Support guest requests such as room service coordination, housekeeping needs, or transportation
- Guide walk-in visitors and assist in on-site bookings or inquiries

**Booking & Reservation Management**
- Manage room and event reservations through the resort’s booking system
- Coordinate with housekeeping and operations to ensure room readiness
- Track payments, generate invoices, and handle POS systems when required

**Communication & Coordination**
- Liaise with various departments (restaurant, housekeeping, maintenance, yoga team) to ensure seamless service delivery
- Report guest feedback or issues to the management and ensure follow-up for resolution
- Maintain communication logs and handover notes between shifts

**Sustainability & Cultural Values**
- Promote Mojigao’s eco-conscious practices to guests (plastic-free policies, water conservation, composting, etc.)
- Represent the resort’s cultural and ethical values in guest interactions

**Skills & Requirements**:

- Prior experience in hospitality or front office roles preferred
- Proficiency in English (Hindi and Konkani/Portuguese an added advantage)
- Strong interpersonal and communication skills
- Familiarity with Google Workspace, booking software, or POS systems is a plus
- Organized, reliable, and composed under pressure
- Well-groomed, approachable, and aligned with the relaxed but professional energy of Mojigao
- Interest in wellness, eco-tourism, or conscious hospitality is a plus

**Work Schedule**:

- 234 - 260 hrs per month (Female: 234 hrs & Male: 260 hrs)
- Overtime once basic hours of work is crossed

**Compensation & Benefits**:

- Competitive monthly salary (commensurate with experience)
- Staff meals and refreshments
- Training and career development opportunities
- Employee discounts on food, classes, and stays
- A creative, inclusive, and nature-connected work environment

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Yearly bonus

**Experience**:

- Microsoft Office: 2 years (preferred)
- Front desk - Receptionist: 2 years (preferred)
- total work: 2 years (preferred)

**Language**:

- English (preferred)

Work Location: In person