Front Desk Officer

2 weeks ago

Kalkaji Delhi Delhi, India Bachpan Bachao Andolan Full time

**Position Overview
Responsible for greeting visitors and delivering exceptional service assistance. This entails answering calls and fielding them accordingly, addressing visitor questions and needs, and providing an overall welcoming environment.

**Key Responsibility Areas
- Assist in keeping the reception area clean and tidy, at all times.
- Greet Visitors, facilitate their board and lodging and maintain visitors’ book.
- Maintain STD register, Courier Register (incoming & outgoing letters), Movement register, Vendor Bills Receiving Register and check telephone bills, electricity bills etc.
- Ensure the completion of outgoing register by staff.
- Ensure to update the postal order /speed post register. Keep proper records of the postal orders bought and issued for the organization.
- Process Admin/Program related documents through MS Word/Excel.
- Maintain and update files related to visitors/transport/accommodation booking, office telephone diary, staff intercom contact list.
- Receive incoming mails and dispatch outgoing mails/packets by post/courier.
- Assist programme staff/administration in smooth conduct of organization activities/ programmes and efficient running of the office.
- Report any maintenance issues immediately to line manager, including all, fittings and equipments of the organization.

- Be involved and contribute at team meetings.

- Carry out instructions given by the management team and Supervisor.
- Perform any other duties/responsibilities assigned by the supervisor.

**Key performance Indicators
- Above mentioned KRA's include timelines and deliverables to be submitted on a monthly and quarterly basis. Your work will be evaluated based on
- Adherence to timelines
- Level of execution
- Quality of work delivered
- Quality of Documentation (Timely and updated registers)
- creativity used to achieve the above mentioned deliverables.
- Your performance will be monitored and assessed on both a monthly as well as annually based on the above KRA's and performance Indicators.

**Requirements**:
**Education, Experience and Exposure***:

- Graduate in Social Work/Sociology/Psychology or any relevant stream
- Good command on Hindi and English will be an added advantage
- Minimum 1 year of experience of working experience
- Good command in Hindi and English

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