Front Desk
3 days ago
**Job Overview**
We are looking for a front desk Receptionist who is responsible for providing a friendly, welcoming and efficient service to all company’s guests and visitors, in line with the company’s vision and values on customer satisfaction. The main purposes of the receptionist is to respond courteously to guests’ requests, and play a part in the general running of the reception desk.
**Duties and responsibilities**
- To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
- To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.
- To deal with guest requests to ensure a comfortable and pleasant stay.
- To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
- To assist in keeping the reception area clean and tidy at all times.
- To report any maintenance, breakage or cleanliness problems to the relevant manager.
- To undertake all training as required (eg, first aid, health and safety, customer service).
- To undertake any other ad-hoc duties relevant to the post, as and when required.
**Qualifications**
- Previous customer service experience and hospitality
- A friendly and welcoming approach
- High standards of dress and presentation
- Ability to remain calm during difficult situations or in a very busy environment
- The ability to work unsupervised
- Excellent interpersonal skills, including a pleasant telephone manner
**Salary**: ₹9,776.77 - ₹23,748.94 per month
Ability to commute/relocate:
- Kalkaji Bus Depot, Delhi - 110020, Delhi: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- total work: 5 years (preferred)
**Language**:
- English (preferred)
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