Customer Service Officer

1 week ago

Noida, India Adyan Consultants PVT LTD. Full time

Specialists require in-depth knowledge of the products or services being rendered, great communication skills and customer handling skills. The ability understand customer requirement is also essential. Demonstrated success in customer service is required. **Responsibilities**: - Answers inquiries by clarifying desired information; researching, locating, and providing information. - Determines requirements by working with customers. - Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. - Fulfils requests by clarifying desired information, ensuring highest standards at all times. Education Requirements Graduates/Under Graduates (Result Awaited / Final Year) Experience Requirements Skills and Abilities - Good written Communication and Typing Proficiency. - Ability to speak and understand English and Hindi. Ability to write, read and speak English to suit business need. - Basic Telephone Etiquettes. - Decision Making, numerical ability & logical reasoning. - Customer Focus and Being Attentive. Interview Rounds - RMG Screening - VETI - Language Assessment - 5.0 and + - Typing 25 WPM and 90% Accuracy - Operations Round (Competency Based Interview). - Written or passage Test - Topic should not be related to the product. Topic should cover agendas which are generic in nature like Movies, Billing issue, Sports, Social issues etc. - Client Round. Salary Offered **Salary**: ₹16,000.00 - ₹20,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Rotational shift Supplemental pay types: - Performance bonus - Yearly bonus Ability to commute/relocate: - Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required) **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - total work: 1 year (preferred) - Customer service: 1 year (preferred) **Language**: - English (preferred) - Hindi (preferred) **Speak with the employer** +91 7003589983

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