Customer Support

2 weeks ago

Chennai, India Hariharan Logistics Full time

Required hands on skill in Import, Clearance and freight forwarding

To communicate regularly with the Key customers to understand their requirements in terms of Service and Communication.

To visit all the Key customers regularly to build and maintain good Rapport with the key customers.

To understand on their business dynamics and seek for extending business opportunities based on their volume projection on Monthly basis and products delivered

Support the Inside Sales team, with EXIM inquires

Procuring rates from Shipping Line/ Consolidators & Over Seas Agents

Preparation of quotation to customer

Follow up on the quotations submitted to customers

Communicate with the team members for all the export bookings on day today day basis.

Communicate with the operation staffs on the status of customs clearance reporting from the respective CFS (ICD, CWC )

Quoting rates for Local customers and Overseas Agent for Both LCL & FCL Shipments both Export & Import Shipments

Ensure all the billing and Documents (Bill of Lading, COO, GSP) has been submitted to the respective customer within the agreed time frame.

**Job Types**: Full-time, Regular / Permanent

**Salary**: From ₹25,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer Support in Import, clearance and Freight Forwarding: 3 years (required)
- Customer support in freight forwarding: 3 years (required)

**Language**:

- English, Tamil, Hindi (required)
- English (required)

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