
CRM Executive
1 day ago
**We're Hiring CRM**
**Job Summary**:
**Key Responsibilities**:
- Resolve customer queries, complaints, and returns in a timely and effective manner
- Maintain customer data and feedback in CRM software/tools
- Work closely with logistics and e-commerce teams to ensure timely deliveries and resolutions
- Monitor customer satisfaction metrics and identify areas for improvement
- Assist in executing customer loyalty programs and feedback campaigns
- Generate and analyze reports on customer trends and retention
- **Experience**: 1-3 years in CRM, Customer Support, or E-commerce customer service (fashion industry preferred)
- **Qualification**: Graduate in any discipline (Marketing/Communication background is a plus)
- **Skills**:
- Strong communication and interpersonal skills
- Good command over English, Hindi (Punjabi is a plus)
- Ability to multitask and manage time efficiently
**How to Apply?**
**Job Type**: Permanent
Pay: ₹15,000.00 - ₹18,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Chandigarh Road, Ludhiana, Punjab: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 2 years (required)
Work Location: In person
Expected Start Date: 20/05/2025
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