CRM Executive

3 days ago

Mohali Punjab, India AMAC CREATO Full time

**Job Title: CRM Executive**

**Location**: MOHALI(PUNJAB)
**Department**: Sales / Marketing / Customer Experience
**Reports To**: CRM Manager / Marketing Head / Sales Head

**Job Type**: Full-Time

**Job Summary**:
**Key Responsibilities**:

- Manage and update customer information in the CRM system.
- Segment customer database for targeted marketing and sales campaigns.
- Assist in the planning and execution of customer engagement strategies.
- Monitor customer lifecycle stages and take proactive steps to retain and grow the customer base.
- Coordinate with sales, marketing, and customer support teams to ensure a seamless customer experience.
- Analyze customer feedback, behavior, and trends to generate actionable insights.
- Prepare and share CRM performance reports with relevant departments.
- Ensure data accuracy, compliance, and privacy policies are met.
- Respond to customer inquiries and follow up on unresolved issues.

**Requirements**:

- Bachelor’s degree in Business, Marketing, IT, or a related field.
- 1-3 years of experience in a CRM, marketing, or customer service role.
- Proficiency in CRM tools.
- Strong communication and interpersonal skills.
- Analytical mindset with attention to detail.
- Ability to handle multiple tasks and meet deadlines.

**Preferred Qualifications**:

- Experience in Interior field, CRM management (e.g., real estate, retail, fintech).
- Familiarity with customer segmentation and lead nurturing strategies.
- Understanding of basic data privacy regulations (e.g., GDPR).

**What We Offer**:

- Competitive salary and benefits.
- Opportunities for growth and professional development.
- A collaborative and dynamic work environment.
- Exposure to modern CRM technologies and customer engagement tools.

**Job Types**: Full-time, Permanent

Pay: ₹11,250.72 - ₹30,412.45 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Work Location: In person

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