Virtual Customer Service Associate

**_Eligibility Criteria: _**
- **Please read the complete job description**_
- Greetings from Amazon_
- IF INTERESTED, COPY THE LINK GIVEN BELOW AND OPEN IT IN A WEB BROWSER, CLICK ON “FIND JOBS” AND REGISTER YOUR DETAILS_
- To complete the online assessment desktop or Laptop with webcam and headphone is mandatory. Test is not compatible on mobile phone. Post receiving the link the assessment has to be completed within 24 hrs._
- Important/ Mandatory Note -: _
- _Night Shift is mandatory as the team works 24x7._
- _To complete the online assessment desktop or Laptop with webcam and headphone is mandatory._
- _Test is not compatible on mobile phone._
- _Post receiving the link the assessment has to be completed within 24 hrs._
- _It is mandatory to have excellent English communication skill to be eligible for this voice role._

**_Job Title: Virtual Customer Service Associate - Madhya Pradesh, India_**
- Compensation Fixed Range**:₹ 214000 to 257400 L.P.A.**_
- Additional Benefits Offered Excluding the package: _
- _Zeta Meal Card - INR 1100/month i.e. INR 13200/- PA_
- _Internet Allowance - INR 1250/month i.e. INR 15000/- PA_
- _Health insurance benefits up to INR 5.0 Lacs_
- _Night Shift Allowance - INR 150/shift_
- _Overtime Allowance as per business requirement._
- _Desktop will be provided by Amazon. 5-day working week with 2 consecutive days off. (The off days change based on business requirement)_

**_Important/ Mandatory Note -: _**
- _Night Shift is mandatory as the team works 24x7._
- _To complete the online assessment desktop or Laptop with webcam and headphone is mandatory._
- _Test is not compatible on mobile phone._
- _Post receiving the link the assessment has to be completed within 24 hrs._
- _It is mandatory to have excellent **English and Hindi communication skill** to be eligible for this voice role._

**_Job Description: _**
- An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone, can be hired for any skill set as per the requirement and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment._

**_Knowledge and Skills Required_**

**_Communication Skills: _**:

- **Excellent communication skills (written and verbal)**_
- Ability to communicate correctly and clearly with all customers_
**Excellent documentation skills**_
- Good comprehension skills - ability to clearly understand and state the issues customers present_
**Ability to concentrate - follow customers issues without distraction to resolution**_
- Good composition skills - ability to compose a grammatically correct, concise, and accurate written response_
**Work successfully in a team environment as well as independently**_

**_Computer Knowledge/Skills: _**:

- **Ability to use a desktop computer system**_
- Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer_
**Excellent typing skills**_
**Demonstrates an ability to successfully navigate websites**_
**Demonstrates an ability to learn in various media**_
- Ability to successfully adapt to changes in the work environment_

**_Customer Focus: _**:

- **Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment**_
- Ability to empathize with and prioritize customer needs_
**Demonstrates interpersonal skills with a diverse customer base**_
- Demonstrates conflict resolution, negotiation, and de-escalation skills_
**Demonstrates ownership to resolve challenging customer issues, escalating when necessary**_
- Ability to determine customer needs and provide appropriate solutions_
**Maintain regular and reliable attendance, including the daily schedule as assigned**_
- Flexible with the working schedule; may be expected to work weekends, holidays and events_
**Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season**_

**_Problem Solving Skills: _**:

- **Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned**_
- Ability to approach problems logically and rationally_
**Action oriented and self-disciplined**_
- Organized and detail-oriented_
**Ability to quickly and effectively prioritize work time in various departments to meet business need**_
- Ability to maintain composure in highly escalated situations_

**_Qualifications Required_**:

- Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply._
- “Many of the problems we face have no textbook solution, and so we-h