Customer Support Executive

5 days ago

Bengaluru, India Project X Placements Full time

ROLES AND RESPONSIBILITIES
- Provide voice support to customers for a leading bank in India.
- Receive Inbound calls and solve queries, and register complaints
- Proactively keeps up to date on new procedures.
- Complete ability and empowerment to provide end-to-end resolution (including online and offline if required)
- Complete responsibility for customer interaction, including liaising with other team members for resolution and follow through (if applicable)
- Deliver targeted results measured by customer satisfaction, end-to-end process effectiveness, efficiency, and quality.

JOB DETAILS
- Company: Leading Multinational BPO
- Client Process: Premium Banking
- Post: Customer Support Executive
- Location: Teleperformance Smartworks, Varthur, Bangalore
- Shift timings: Male : 6:00 am - 1:00 am ( Rotational Shift for 9 hrs ) | Female : 6:00 am - 8:00 pm ( Rotational Shift for 9 hrs )
- Working Days: 06 Days
- Week Off: 01 Days (Rotational)

PERKS & BENEFITS
- Salary: Upto ₹18,200 Monthly (₹23,000 CTC)
- Incentives: Based on Performance
- PF & Medical Benefits

SELECTION CRITERIA
- Graduation Mandatory
- 01+ year of experience in BPO/Customer Service
- 2 doses Vaccination is Mandatory for interview

REQUIRED SKILLS
- Proficient communication skills (English - verbal & written)
- Interpersonal and customer service skills

INTERVIEW PROCEDURE
- Round 1 - HR Round
- Round 2 - Versant Test (4-6)
- Round 3 - Ops Round

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹23,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- BPO / Customer support / Customer Service: 1 year (preferred)

**Language**:

- Average/Fluent English (preferred)

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