Customer Service Representative

2 weeks ago

Mumbai, India Beautex industries Pvt Ltd Full time

Name of the Position: Happy to Help Executive (Customer Support Executive)

Location for the Position: Chandigarh and Mumbai

Gender: Female only

Number of Positions: Each Location 1 Total 2

Experience : 6 Months to 2 years

Package : 1,80,000 LPA to 2,40,000 LPA

Roles and Responsibilities:

- Identifying new Opportunities
- Supporting Sales & Development department
- Escalating any complaints
- Updating Database
- Manage large amount of incoming calls
- Generate Sales Leads
- Identify and assess customer needs to satisfaction
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Escalating Issues to Senior Sales Department if remains unresolved more than 2 to 3 weeks
- Working According to the TAT of the Call Time

**Skills Required : Enthusiasm, Problem Solving Attitude, Productive Work, Effective Leads, Market Research, Market Trends, Social Media Management, Good Written and Verbal Communication, Good Typing Speed, Excellent Fluency in Languages, Effective Soft Skills Excellent Communicartion on call.**

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- Morning shift

Supplemental pay types:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer support: 1 year (required)
- Telecommunication: 1 year (required)
- Telemarketing: 1 year (required)

**Language**:

- English Fluently (required)

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